Refund policy

We keep this simple. Two products, two promises, one email: info@glowvital.net

OmniGlow LED Mask · 30 Day Money Back Guarantee

Use your OmniGlow for up to 30 days from the day it arrives. If you are not happy with it, for any reason, email us within those 30 days and we will refund you in full. The mask does not need to be unused and you do not need the original tags. We ask only that it comes back complete (mask, controller and charging cable) and in reasonable condition.

Every OmniGlow also carries a 2 Year Warranty. If your mask develops a fault within two years of delivery, we will repair or replace it free of charge. If you added the 3 Year Extended Warranty, your cover runs for three years.

Lumeris Eye Patches · The 100-Day Promise

Live with Lumeris for up to 100 days from delivery. If it is not for you, opened, half used or completely empty, email us and we will refund your full order. No restocking fees, no return needed.

How refunds work

1. Email info@glowvital.net with your order number and, for OmniGlow, a line to say you are returning it.
2. For OmniGlow we send you a free UK return shipping label with instructions. Lumeris does not need to be sent back.
3. Refunds are made to your original payment method within 10 business days of approval. For OmniGlow, approval happens when the return arrives back with us and is checked. Banks can take a few extra days to post the money.

Damaged, faulty or wrong item

Please inspect your order when it arrives. If anything is defective, damaged or incorrect, email us straight away and we will put it right at no cost to you.

Your statutory rights

Nothing on this page limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including your right to cancel an online order within 14 days of receiving it. Our guarantees sit on top of your legal rights, not instead of them.