Shipping policy

Order Processing

Order before 3pm Monday to Friday and your order ships the same day. Orders placed after 3pm, at weekends, or on UK bank holidays ship the next working day.

You will receive a confirmation email with tracking once your order has been dispatched.

UK Delivery

We ship all UK orders on a fully tracked Royal Mail service.

  • Most UK orders arrive in 2 to 3 working days
  • Fully tracked service
  • Delivery confirmation included

Please note that Royal Mail delivery timeframes are estimates and may vary during peak periods. Tracking details are sent by email once your order has been dispatched.

Shipping Costs

Free UK delivery on all orders.

Incorrect Address Information

Please ensure your shipping address is correct at checkout. GlowVital is not responsible for orders delayed or lost due to incorrect address information provided by the customer. If you notice an error, contact us immediately at info@glowvital.net.

Lost or Delayed Parcels

If your parcel has not arrived within 5 working days of dispatch:

  • Please check your tracking link.
  • Confirm the delivery location (safe place, neighbour, etc).
  • Contact us at info@glowvital.net with your order number and tracking details.

We will assist you directly with Royal Mail where necessary.

International Shipping

We currently ship within the United Kingdom only. For international enquiries, please contact us at info@glowvital.net.

Delivery Responsibility

We remain responsible for your order until it is confirmed delivered to the address provided at checkout. If tracking confirms delivery, including delivery confirmation from Royal Mail, GlowVital may request that customers complete a non-receipt declaration before further action is taken. We reserve the right to investigate all claims of non-delivery in cooperation with Royal Mail. Fraudulent claims will be reported to the relevant authorities.